Refund & Cancellation Policy
Effective Date: 26/03/2026
At Jevay By Shagun, we strive to ensure customer satisfaction with every purchase.
1. Order Cancellation
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Orders can be cancelled within 24 hours of placing the order.
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Once the order has been processed or shipped, it cannot be cancelled.
2. Refund Policy
We offer refunds under the following conditions:
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If the product is damaged, defective, or incorrect upon delivery
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If the cancellation request is made within the allowed time
To initiate a refund, customers must contact us within 48 hours of delivery with proper proof (images/videos).
3. Refund Process
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Once approved, refunds will be processed within 5–7 business days
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The amount will be credited to the original payment method used during purchase
4. Non-Refundable Items
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Customized or personalized jewellery
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Products damaged due to misuse
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Items returned without original packaging
5. Contact for Refunds
📧 Email: Chandelnikhil@gmail.com
By placing an order, you agree to this Refund & Cancellation Policy.